Information for Treatment & Recovery Providers

Outpatient treatment options are to be used to the greatest extent possible, during the COVID-19 pandemic. Inpatient and residential treatment has not been shown to be superior to intensive outpatient treatment, for clients with substance use disorders.  Therefore, given the risk of viral infection from COVID-19, it is recommended that intensive outpatient treatment services be utilized whenever possible.

Frequently Asked Questions

Hotel-Dieu Grace Healthcare’s Withdrawal management services, community withdrawal management, and Windsor Addiction Assessment and Outpatient Service (WAAOS) Assessment and Referral Program are all still available to clients, requiring support with detoxification to safely withdraw, as well as support to access treatment services.

Erie St Clair Clinic - Rapid Access Addiction Medicine (RAAM) Clinic provides fast access to treatment for individuals with opioid or alcohol dependence. The program provides assessment and medical treatment using approved drug therapies, along with other services and referrals.

Mental Health and Addiction Urgent Care Centre (CMHA/HDGH)   Provides service for those individuals (16 years +) who are experiencing a mental health or addictions crisis who cannot safely wait for community mental health and addiction support. The Centre will also serve those who are at risk of worsening mental health condition that may require hospitalization. 1400 Windsor Ave /519.257.5111 ext. 77968

House of Sophrosyne
Crisis Telephone Line (7 days/week 8 a.m.-12 a.m): 519-252-2711 X 5
(HoS) offers a continuum of programs and services at no cost for individuals with substance use disorder. Virtual treatment and support groups available

Community Crisis Centre offers service 24 hours a day, seven days a week to individuals who require immediate assessment, psychosocial intervention, medical intervention, and support. Follow-up crisis counselling and referrals.

24 hour Crisis Telephone Line - 519.973.4435

Where to Get Help: Resources for People Use Who Use Substances

Patients and clients should be advised of virtual recovery options. Social connectedness is a key part of recovery from substance use for many people. Twelve step programs like Alcoholics Anonymous have physical meetings that people are encouraged to attend in person. Now that people are practicing social distancing and self-quarantining, to limit the spread of COVID-19, virtual resources are essential.

Web Resources for People Who Use Substances